We collect your personal data and other information when you register for our services, take part in our campaigns or research, if any or otherwise interact with us. This includes following categories:
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We also maintain records of your consents, preferences and settings relating to, for example, any type of marketing and sharing of personal data.
We maintain records, downloads, the content you have provided us with, your requests, agreements between you and AMA Assistance, the products and services provided to you, payment and delivery details, your contacts and communications and other interactions with us. We may, in accordance with applicable law, record your communications with our customer care or with other such contact points.
AMA Assistance services may require electronic activation, your device and application type, as well as unique device, application, network and subscription identifiers are sent to AMA Assistance.
When you access our services online, our web servers automatically create records of your visit. These records typically include IP-address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, language and other such information. Our applications may contact our servers periodically, for example to check for updates or to send us information relating to service usage.
AMA Assistance may obtain information from the industry partners and other sources, including publicly available sources such as electronic databases and business registries. We rely and work on the fact that these sources comply with applicable laws prior to disclosure/ transfer of data to us or public at large.
AMA Assistance may process your personal data for the following purposes. One or more purposes may apply simultaneously.
We may use your personal data to provide you with our services, to process your requests or as otherwise may be necessary to perform the contract between you and AMA Assistance, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses.
We may use your personal data to develop and manage our products, services, customer care, sales and marketing strategies. We may combine personal data collected in connection with your use of a particular AMA Assistance product and/or service with other personal data we may have about you, unless such personal data was collected for a purpose, where the original purpose does not comply with this purpose.
At some point of time, some of our services may require an account to help you manage your content and preferences. Depending on the service, an account creation may be either required or voluntary. Account creation requires you to provide us with basic contact details about yourself, such as name, email address, country of residence and date of birth.
We may contact you to inform you about or new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying AMA Assistance and third party content.
We may use your personal data to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for other matters related to customer care.
The AMA Assistance provides services to our members through our worldwide network of assistance centers, clinics, health and logistics providers. We offer local expertise, preventative advice, and emergency assistance during critical illness, accident, or civil unrest globally. Our clients include businesses, governments and non-governmental organizations that require access to international standards of medical assistance and travel security services. The companies in our corporate group, which are each established in their respective local jurisdiction in compliance with required local legal requirements, collect, hold, use and disclose your personal information in a number of different ways.
In general, we process your personal data under the following legal bases:
Your personal data shall/may be processed to perform our obligations under the terms and conditions applicable to the product or service you are using, provided by us. Our terms and conditions are available at http://www.amaassiatance.at/
We control and process your personal data if you have consented to the processing activity. You may revoke your consent at any time by providing a clear affirmative intimation to us. Doing so will bar us from further processing of your personal data based on your said consent, but will not impact the lawfulness of processing based on your consent before it was withdrawn. Some of the features of our products and services might be only available based on consent.
